How to Keep Employees Informed During a Crisis
As the coronavirus pandemic continues to wreak havoc on the world, many organisations are designing their crisis management plans as they go, and they’re quickly learning the importance of one key element: internal crisis communications. Employees may be the single biggest determinant in how quickly and successfully an organisation recovers from a crisis, and effective communication with them helps secure faith in leadership’s judgment and ability to lead through the crisis.
The good news is, although crises come in many forms––from security breaches to workplace violence to, yes, public health crises––the fundamentals of effective crisis communication apply across categories. Read on for a taste of Cognology’s research-backed recommendations for managing internal crisis communications.